How Dealer Accountability Records work.

• Sold on HFR — count of completed sales on the platform.
• Rating — 5-star average across four sub-dimensions (item as described, shipping, communication, payment promptness), only counting ratings that have cleared moderation.
• Response — median first-response time on message threads, rolling 90-day window, shown only once at least 3 qualifying threads exist.

Any field without enough data yet shows a dash with a hover/tap explanation — a dash is a new-account signal, not a problem.

• Authorized Dealer since [year]
• Founding Dealer
• PayPal Verified
• ID Verified
• Anchor Brands carried — planned, shown on the dealer profile once populated.

Individual sellers earn a Trust Score tier as their rated transaction history accumulates — see how Trust Scores work. Dealers are professional sellers whose credentials — authorization, verification, tenure — already establish a baseline of trust before their first on-platform rated sale, so the Accountability Record leads with those concrete facts rather than compressing everything into a single derived number.

Every rating is the average of four sub-dimensions — item as described, shipping, communication, and payment promptness — on a 5-star scale, rounded to one decimal. Ratings only count once published: HFR uses a bilateral, blind rating window (neither side sees the other’s rating until both have rated, or 14 days pass), and only ratings that have cleared moderation feed the aggregate.

• Message the dealer directly through HFR before committing to a purchase.
• Check any linked external profile (Audiogon, US Audio Mart, eBay, Discogs, Google, Yelp) for additional history.
• Weigh the credentials alongside the three fields — a new dealer with strong credentials and a dash for Rating is a different signal than an established dealer with a low rating.